Return & Refund Policy

Terms and Conditions

Last Updated: [March 29, 2026]

Effective Date: March 29, 2026

These Terms and Conditions ("Terms") govern your use of the website operated by NESU LLC ("we," "us," or "our") and any purchases made through the site (the “Site”).

By accessing or using our Site, you agree to be bound by these Terms.

1. Use of the Website

You agree to use this Site only for lawful purposes and in accordance with these Terms. You may not use the Site:

  • In any way that violates applicable laws or regulations

  • To exploit, harm, or attempt to harm others

  • To interfere with the proper functioning of the Site

We reserve the right to refuse service or terminate access at our discretion.

2. Products and Services

We offer merchandise, including clothing, and may offer digital products (such as music downloads) and physical media (such as vinyl records) in the future.

All product descriptions, pricing, and availability are subject to change at any time without notice.

We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Refuse or cancel any order

3. Orders and Payment

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the payment method

Payments are processed securely through third-party providers. We do not store full payment details.

We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized activity.

4. Shipping and Fulfillment

Shipping times are estimates and not guaranteed. Delays may occur due to high demand, carrier issues, or unforeseen circumstances.

We are not responsible for:

  • Shipping delays once an order has been handed to the carrier

  • Lost or stolen packages marked as delivered

Additional details are outlined in our Shipping Policy.

5. Returns and Refunds

All sales are subject to our Return & Refund Policy.

Unless otherwise stated:

  • Returns are only accepted for defective, damaged, or incorrect items

  • Items must be unused and in original condition

We reserve the right to deny returns that do not meet our policy requirements.

6. Digital Products

For any digital products (including music downloads):

  • All sales are final

  • No refunds will be provided once the product has been delivered or accessed

Digital products are licensed, not sold.

7. Intellectual Property Rights

All content on this Site—including but not limited to:

  • Music

  • Audio recordings

  • Artwork

  • Logos

  • Graphics

  • Videos

  • Text

is the exclusive property of NESU LLC and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or modify any content

  • Use our music or content for commercial purposes

  • Upload or share our content without permission

8. Limited License (Digital Content)

If you purchase or access digital music or content:

  • You are granted a non-exclusive, non-transferable, personal-use license only

  • You may not resell, redistribute, or commercially exploit the content

9. Preorders and Limited Releases

From time to time, we may offer products on a preorder or limited release basis.

By purchasing a preorder item, you acknowledge and agree:

  • Production and fulfillment may take longer than standard orders

  • Estimated shipping dates are not guaranteed

  • Delays may occur due to manufacturing or supply chain issues

All preorder sales are final unless otherwise stated.

10. Chargebacks and Payment Disputes

By completing a purchase, you agree to contact us first to resolve any issues before initiating a chargeback or dispute with your payment provider.

Improper or fraudulent chargebacks may result in:

  • Order cancellation

  • Refusal of future service

  • Additional actions to recover funds, including collections where permitted by law

We reserve the right to provide evidence to financial institutions to dispute chargebacks.

11. User Conduct

You agree not to:

  • Use the Site for fraudulent purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with the Site’s security or functionality

12. Disclaimer of Warranties

This Site and all products are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not guarantee that:

  • The Site will be uninterrupted or error-free

  • Products will meet your expectations

13. Limitation of Liability

To the fullest extent permitted by law, NESU LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of the Site

  • Purchase or use of products

  • Delays or service interruptions

14. Indemnification

You agree to indemnify and hold harmless NESU LLC from any claims, damages, or expenses arising out of your violation of these Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

16. Dispute Resolution

Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in the State of California, except where prohibited by law.

You waive the right to participate in class actions.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Site.

18. Contact Information

For questions regarding these Terms, please contact:

Email: nesumgmt@gmail.com
Business Name: NESU, NESU LLC
Location: California, United States